One inbox, one person.

Everything to do with ScreenTail goes to one address, and it reaches the person who runs the site.

Email

The only address

contact@screentail.com

It is read by Vivek Kumar, who runs ScreenTail on his own alongside other work. There is no support desk behind it and no contact form anywhere on the site.

Pick a subject line

These fill in the subject for you. If your email app does not open from a link, write to the address above with whichever subject fits.

If a tool misbehaves

Please say so. A tool behaving oddly on your hardware is exactly the thing one person cannot test alone. A problem can only be fixed if it can be repeated, and four lines are usually enough:

  • Which tool, by name or by its address.
  • What you expected.
  • What happened instead, in your own words.
  • Your browser, system and screen: for example the browser's name, the kind of computer or phone, and the monitor if there is one.

If the fault is on the display itself, say whether the room was dark or bright and whether you were looking straight on. A photo of the screen often shows more than a screenshot, because a screenshot records the image sent to the screen, not what the screen did with it.

Not sure whether it is the tool or your screen? That is worth sending too. The Monitor Test walks through the checks in order and is usually the fastest way to tell the two apart.

What happens to your message

Your message goes to an ordinary email inbox. Nothing you write is published, and it is used only to answer you and to fix what you reported. Please do not send passwords, account details or anything else sensitive: nothing beyond the tool, your device and your browser is needed to look into a problem.

Suggestions for tools are welcome. Not every idea can be built, and some are deliberately left out: nothing that flashes or strobes is built here, whatever it is for.

Privacy and data requests

Questions and requests about personal data go to the same address. No particular form of words is needed: say what you want, and it will be dealt with.

The Privacy Policy sets out what the site does and does not collect.